Privacy Policy

Last Updated: April 30, 2026

This Privacy Policy describes how Pianissimo (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pianissimo.shop

1. Information We Collect

We collect personal information to provide our services and process your orders. This includes:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order Information: Items purchased, payment method (processed via secure third-party gateways), and transaction history.

  • Device Information: IP address, browser type, time zone, and cookies to help us understand how you interact with our site.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders.

  • Communicate with you regarding customer support or order updates.

  • Screen for potential risk or fraud.

  • Marketing (With Consent): Provide you with information or advertising relating to our products or services based on the preferences you have shared with us.

3. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.

  • Marketing & Analytics: We use tools like Google Analytics and Meta Pixel to understand our marketing performance.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information we receive.

4. Data Transfer

Previously, Pianissimo operated as part of Pillowpia LLC. By using this site, you acknowledge that your historical customer data (if applicable) has been migrated to this standalone platform to maintain your account history and provide a seamless shopping experience. We do not sell your data to third-party "data brokers."

5. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights:

  • Access: The right to request a copy of the data we hold about you.

  • Correction: The right to request that we correct any inaccurate information.

  • Deletion: The right to request that we erase your personal data.

  • Opt-out: The right to opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

6. Cookies

We use cookies to improve your experience. You can control cookies through your browser settings, though disabling them may affect your ability to use certain features of the site.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@pianissimo.shop